Moving Difficult Conversations Toward Positive Outcomes: Coping with challenges in the library workplace”

The hour-long webcast provides tips for dealing with conflict resolution – whether among co-workers or with upset patrons or concerned community members. The presenters are Angela Maycock, OIF assistant director, and Caitlin Williams, Ph.D., an award-winning author, speaker and coach on topics related to workplace issues and professional development.

To listen to the webcast and view the slides, visit https://ala.ilinc.com/register/rbscfsr and enter your name and email address.