Words That Work: Five Things to Say When People Are Upset

Resource Type: Web Link

Topics: Management, Other

When people are upset, it's easy to turn conversations into battles where you want them to admit that they are wrong and you are right! Instead, use these words to lower the emotionality of most people in most situations.

Website:

http://www.leadonline.info/Newsletter/february2011-words.html

Author: Pat Wagner

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