Words That Work: Five Things to Say When People Are Upset
Resource Type: Web Link
Topics: Management, Other
When people are upset, it's easy to turn conversations into battles where you want them to admit that they are wrong and you are right! Instead, use these words to lower the emotionality of most people in most situations.
Website:
http://www.leadonline.info/Newsletter/february2011-words.html
Author: Pat Wagner
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Submitted by: Leora Troper on Mon, 02/07/2011 - 4:26pm Contact the person who posted this item.