You know the feeling: something just isn’t quite right about a patron or a situation. You want to do something but aren’t sure what you can or should do. This program will help participants understand and/or create policy and procedure regarding unusual behaviors. It will teach ways to identify behaviors that require action, along with communication strategies for dealing with unusual behavioral situations. Representatives from library, law enforcement, social services and legal backgrounds will join with library staff to discuss improving safety in the library and empowering staff to address the myriad of difficult behavioral issues encountered in the library.