- Keynote: Passport to Oregon Libraries: a Brief History of Resource Sharing with Eva Calcagno
- Managing Compassion Fatigue at Work with Evan Edward Dumas, MD
- Customer Service Victories with Jennifer Steward and Angela Weyrens
- Training Guides, Techniques,and Manuals with Suzy Coleman, Shanel Parette, and Mike Farris
- Ergonomics in the Library with Victoria Eaton, OTD, OTR/L; Kaitlyn Blair, OTS; Kelsey Sandage, OTS; and Amy Van Goey, OTS
- One of these Things is not like the Other – The Joy of a Diverse Environment with Sandra Valenti