This session will dive into the array of legal reference situations that we encounter daily with our patrons; from there, we’ll share recommended strategies for offering assistance on a wide-range of legal conundrums. From learning the difference between legal advice versus legal information, to hearing valuable tips and specific dos and don’ts, to developing appropriate “scripts” and phrases that effectively manage patron expectations, attendees will emerge feeling empowered and confident in their ability to provide knowledgeable, equitable legal information to all library users.