As our country embarks on more changes due to pandemics, economic instability, and global changes, our patrons often come to libraries to use our resources to apply for help. This session will cover criteria used by agencies to determine eligibility for myriad benefits, and ways to help patrons navigate the seemingly endless online requirements to get help. We will also explore ways to offer direction for information needed as patrons seek aid. Attenders will leave with a list of websites and tips to use when they return to their workplaces. Sponsored by Public Library Division.