Speaker: Rick Jenkins, Safer Libraries Consulting

Description
The work of maintaining a library that is both safe and welcoming to all will never be complete. Safety and security must be continually evaluated and refined to address emergent issues, such as increased drug use in public spaces and violence towards staff. How does a library protect its employees while still providing exemplary customer service to all? While situations and crises may change, empathy will never go out of style. Learn about techniques that have been developed over the past 15 years–and are applied daily in a major urban library system–to transform library culture from one of punitive enforcement to compassionate de-escalation. This training is applicable for any and all public services staff as well as security staff for libraries of all sizes and budgets; it does not endorse any specific service or company.

No materials provided