Many libraries are developing tiered reference and instruction models that include one‐on‐one consultations for users with in‐depth research needs. These consultations are often strongly rooted in the subject expertise and personal communication style of the librarian. But we also have research that illustrates specific factors that significantly impact the quality of the reference interaction. As consultations become increasingly important in the suite of options that we provide, how can we ensure that our skills keep up with this mode of reference? What approaches could we adopt or adapt from other professions? We will cover these and other questions in this facilitated discussion.
